Return & Refund Policy

Return & Refund Policy for My Store

Returns Eligibility and Conditions

If a product you purchased from My Store does not meet your expectations, you may request a return by following these guidelines:

Return requests must be submitted within 30 days of the delivery date.
The item must remain unused and in its original condition.
The original packaging must be included when applicable.
All original parts, accessories, and materials should be returned together.
The product must not be damaged due to improper use, installation, or handling.

Returns that fail to meet these criteria may be rejected.

Excluded Items from Returns

The following items are not eligible for return:

Customized or personalized products
Digital products or downloadable content
Gift cards
Final-sale or clearance products
Products that have been used, installed, modified, or damaged

Refund Process

Upon receipt of your returned item, My Store will review the product to confirm it meets the return requirements.

If approved, your refund will be processed to the original payment method used at purchase.
Refunds typically take 5-10 business days to appear in your account, depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please retain the product along with its original packaging while we evaluate the issue.

Return Shipping Costs

Unless your return qualifies due to a confirmed product defect or an error in fulfillment by My Store, you will be responsible for covering return shipping costs.